Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for Jetpilot orders?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location.
How do I determine the right size for my life jacket or wetsuit?
We provide a comprehensive size guide on each product page. We recommend measuring your chest and waist accurately to ensure a secure, performance-ready fit.
What is your return policy for watersports gear?
We offer a 30-day return policy for items in original, unused condition with tags attached. Please note that for safety reasons, gear that has been used in water cannot be returned.
Are Jetpilot life jackets coast guard approved?
Yes, our range includes various models that meet USCG, Australian Standard, and CE certifications. Please check the specific product description for the rating of each vest.
Do you offer a warranty on your products?
Jetpilot products are covered by a 12-month warranty against manufacturing defects in materials and workmanship from the date of purchase.
How should I care for my wetsuit to ensure it lasts?
Always rinse your wetsuit with fresh water after use, avoid direct sunlight when drying, and never use a washing machine or dryer.